ADT Security Services, Inc. Customer Call/Alarm Monitoring Rep - Pay based off experience starting at $12.24 - Wichita, KS - Starting May 7th 2018 in Wichita, Kansas

/Position Summary:/

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ADT is committed to hiring team members who are passionate about providing exceptional customer service - people who understand the importance of customer satisfaction and what it means to their career development. As a company that is well-positioned to continue meeting and exceeding our customers' evolving needs, ADT also takes pride in upholding a rewarding work experience for all of our team members. An Emergency Dispatch Representative is responsible for monitoring and dispatching proper authorities for residential and small business alarms as well as contacting appropriate responsible parties.

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/Duties and Responsibilities:/

  • Responds to alarms using the information provided in instruction screens.

  • Places necessary outgoing calls to verify an alarm, dispatches the proper authorities, and notifies responsible parties.

  • Properly documents alarm handling procedures within the alarm screens.

  • Completes alarm processing in accordance with departmental procedures.

  • Provide alarm reset instructions to customers during outbound alarm calls and inbound alarm call backs

  • Receive inbound calls related to alarm call back inquires

  • Other duties as assigned.

/Education/Certification:/

  • High School Degree or equivalent.

/Experience:/

  • Minimum of six (6) months of external customer service experience required, call center experience preferred.

/Skills:/

  • Excellent communication skills.

  • Able to type at least 25 wpm.

  • Basic knowledge of computer applications.

  • Strong organizational skills.

As of April 2017, Protection 1 merged with ADT to become the leading company in the electronic security industry. As we progress through our integration, you will see collateral, building signs and apparel from both companies, but please know: we are on our way to becoming a completely unified ADT and while that happens, we are better together.

Title: Customer Call/Alarm Monitoring Rep - Pay based off experience starting at $12.24 - Wichita, KS - Starting May 7th 2018

Location: Kansas-Wichita

Requisition ID: 1811462